Effective Date: June 30, 2026

At AST Electric, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how we process, ship, and deliver our products.

Order Processing

  • Orders are processed during our regular business hours, Monday through Friday (excluding public holidays).
  • Most orders are processed within 1–3 business days after payment confirmation.
  • Processing times may vary depending on product availability and order volume.

Shipping Methods

We work with trusted shipping and courier partners to ensure secure and timely delivery. The shipping method selected at checkout will determine the estimated delivery time.

Delivery Time

Estimated delivery times are:

  • Local Deliveries: 2–5 business days
  • Nationwide Deliveries: 3–7 business days
  • International Deliveries: Delivery times vary depending on the destination and customs procedures.

Please note that these are estimated delivery times and may be affected by weather conditions, holidays, or courier delays.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Any applicable shipping costs will be displayed during the checkout process before your order is confirmed.

Order Tracking

Once your order has been shipped, you will receive a tracking number or shipment details, allowing you to monitor the status of your delivery.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address. AST Electric is not responsible for delays or additional charges resulting from incorrect or incomplete address information.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping provider to investigate the issue and provide an appropriate solution.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Customs inspections
  • Transportation disruptions
  • Courier service delays

We appreciate your patience and understanding in such situations.

International Orders

For international shipments, customers are responsible for any applicable customs duties, import taxes, or other fees required by the destination country.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team through the contact information provided on our website. We are always happy to assist you.